Data protection and privacy Information

When you place orders we offer the use of a secure server. We DO NOT sell on your personal details to a third party and are registered under the Data Protection Act (Number Z8657840) Your personal data is only used for the purpose of processing your order and from time to time to send an email regarding a request for feedback. This is only to improve our service and not to sell additional products. For more information on the data protection please visit: www.informationcommissioner.gov.uk

The Use of Cookies

We use cookies to identify you when you enter our site as well as to maintain your shopping basket whilst you place your order. In order to use our site it is essential that you have cookies activated in your web browser. All cookies are set to expire after only two hours.

Helpiammoving.com Ltd T/As Helpineedboxes.co.uk is registered and assured with SafeBuy. The SafeBuy Assurance Scheme for web-based retailers is operated by Software Research Ltd. It is endorsed by TrustUK, the industry self-regulatory body set up by Which? and the Alliance for Electronic Business, supported by the UK Government.

The Scheme, amongst other things, requires web retailers to:

• Adherence to all relevant UK and EU laws with further benefits such as a 14 day 'cooling off' period(where possible)
• Total privacy of personal data and security of credit card handling
• Clear presentation of all costs including delivery charges and VAT
• Effective communication systems with name and address and contact phone number
• Mediation services for consumer complaints provided by SafeBuy and the Chartered Institute of Arbitrators

SafeBuy members are continuously monitored through mystery shopping. Further information at www.safebuy.org.uk - including the Code of Practice which SafeBuy members agree to follow.

Returns

If you are not totally satisfied with your purchase then you may return it to us for an exchange or refund. Notification must be given to us within 14 days from the day after you receive the product. If the goods are faulty then we will arrange for collection. However if the goods are not faulty then the customer must pay for the delivery cost for returning the item and the original delivery cost. This also applies to our packing move kits where delivery is built into the price and it is approximately 30% of the total pack price. This charge also applies if you ask for an exchange. Please note to have an item returned to our depot will be at a cost of £18.00 plus the original delivery charge.

Refunds will only be given if the goods are in the original packaging, unused and in tact with the correct number of boxes in each pack. Goods being returned must be packaged up in the original packaging. If you have ordered goods and receive the wrong item then please let us know as soon as possible so we can arrange for the correct item to be dispatched. If possible please do not accept the parcel from the courier, this way the item can be returned to our depot.

Please contact our customer service team on 0845 0581106 (local rate)
Fax 01756 701359.
Email: sales(at)helpineedboxes.co.uk

Helpineedboxes.co.uk (Returns)
Unit 3a
Engine Shed Lane
Skipton
North Yorkshire
BD23 1UP